Thompson Lexus Willow Grove: A Double Triumph with Elite of Lexus Award
Thompson Lexus Willow Grove has celebrated its remarkable journey since opening its doors in 2017 by earning three prestigious Elite of Lexus awards. This coveted accolade is a testament to its exceptional commitment to customer satisfaction in both sales and service.
The Elite of Lexus Award is an annual recognition reserved for dealerships that consistently exceed stringent performance and quality standards. We have made it our mission to provide an outstanding customer experience, and our dedication has made us an industry standout.
One of the key factors behind our success is our focus on building lasting relationships. We understand that exceptional customer care goes beyond transactions; it's about welcoming customers into the Thompson Lexus family.
Since their inception, Thompson Lexus Willow Grove has consistently shown impressive growth and an unwavering commitment to excellence. Their dedication to exceeding expectations continues to evolve, setting new benchmarks year after year.
As we celebrate their triple victory, it's evident that Thompson Lexus Willow Grove has made exceptional customer care a way of life. Their achievement serves as an inspiring example for the industry.
Elite of Lexus Award Criteria
Earning the coveted Elite of Lexus Award requires a multifaceted approach to customer care. Only the top-tier dealers across the nation are selected based on a variety of performance and quality metrics outlined by Lexus, including:
New and Used Sales Teams:
- Meeting New and L/Certified Sales Volume Targets
- Achieving Lexus Sales Retention Benchmarks
Service and Parts Teams:
- Meeting Service Repair Order Volume Targets
- Having a Dedicated Lexus Diagnostic Specialist (DS) Technician
- Achieving Lexus Service Retention Benchmarks
Other Criteria:
- Client Overall Satisfaction (“OSAT”) Survey
- Dealership Facility Standards (ensuring that our clients are in an environment that’s as luxurious as possible.)